Keeping people safe & well

United Way 2007 Community Builder Award for NCLB


EPIC Award 2007


NCLB Strategy

In the context of the City of Ottawa's Community Development Framework (CDF)

NCLB is now used as an approach to social mobilization in the City of Ottawa’s Community Development Framework (CDF). NCLB’s strategy is used at the community level for community engagement in the strategy development process, giving selected neighbourhoods an opportunity to systematically articulate their needs and find solutions through a collaboration of all concerned service agencies.

The Community Development Framework (CDF) is intended to move the city to an approach that supports a focused, coordinated and strategic effort to align services and resources addressing community needs in neighbourhoods.  The Framework brings together funders, community organizations, residents, researchers and city services to share information and leverage opportunities to support targeted neighbourhood-based initiatives in a strategic and coordinated fashion. 

Specifically, the CDF is designed to:

  • Build a common vision and commitment to targeting service interventions and resources to high need neighbourhoods;
  • Create a common understanding of neighbourhood boundaries;
  • Use social indicators of health as objective measures upon which to select the neighbourhoods of greatest need;
  • Bring together community leaders, funders, researchers, community organizations and municipal services to mobilize and leverage resources and coordinate services;
  • Create a mandate to work with partners to clear roadblocks and leverage resources;
  • Align resource priorities and service personnel towards the targeted neighbourhoods with greatest needs;
  • Create a community-based evaluation framework in order to monitor progress;
  • Provide neighbourhoods with research-based practices, tools and approaches to facilitate community problem solving.

    CDF-Structure and

System Level:
In order to accomplish this, the structure will include the following multiple

components as a system support, working together to meet the above-stated goals: 

  • A Community Table (shared experience);
  • A Community Development Roundtable (shared leadership);
  • A Knowledge Transfer Table (shared knowledge);
  • A Resource Table (collaborative processes);
  • A Municipal Services Table (coordinated services).

As we can see in the following figure, Community Health and Resource Centres in Ottawa would play a key role in establishing local Steering Committees and engaging residents in their neighbourhoods in the strategic planning process. Accordingly, any lead agency (CHRC) coordinates and supports the initial contact with community members and partnering agencies by providing meeting space, mailing resources, planning assistance, and other necessary support. Later on, the same CHRC assumes the responsibility for implementing the strategy development process and coordinating among the stakeholders.

Community level:
Other partners include the councillor’s office which has a key role to play in the designated neighbourhoods along with management of the many agencies and organizations. Commitment and dedication from the community at the grassroots level and decision makers in lead agencies and municipal service departments are critical to the success of the collaborative approach.

The Community Developer/NCLB Coordinator in each CHRC manages the Steering Committee, organizes day-to-day program activities, and oversees progress on the community action plans.

Community members’ consistent engagement is a critical component. The community is involved from the beginning in identifying concerns and priorities and formulating local solutions. NCLB builds communities capacity to solve their own problems. Citizen involvement, whether through community meetings, local projects, marches, rallies, involvement on the Steering Committee, or other activities, is a key to the success of local level planning and implementation.

Business partners can help sites build and leverage resources to create positive change for the community. To create a comprehensive strategy, business leaders are involved in activities such as sponsoring community festivals and events. If the emphasis is on crime in a given neighbourhood, The OPS play an essential role for the curative activities.

Faith-based organizations are often the heart of communities. Churches and other faith-based groups have resources and the unique ability to facilitate change and increase community involvement in strategy development process at the neighbourhood level.

Youth-serving organizations are important members in this comprehensive community effort. As prevention and intervention are important components of the strategic process, it would be important not to duplicate efforts. Sites would work in close collaboration with other youth-focused organizations to ensure that youth in the designated areas receive the needed resources and services.

Fundamental principles
Key components of the NCLB strategy
Key elements of the NCLB strategy (<<<<PREVIOUS)
NCLB in the context of the Community Development Framework (CDF)
The way to go


© 2005-15 South - East Ottawa Community Health Centre
Centre de Sante Communautaire du Sud Est D'Ottawa

Contact: Abid Jan Tel./ Tél: (613) 737-5115 Ext. 2403  Fax/Télé: (613) 739-8199

NCLB matters because neighbourhoods matter